Rug Washing World | FAQs
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FAQs

How long does it take to clean a Rug?

It usually takes 3 working days for the normal cleaning process, including the delivery of your rug to your door. Extra cleaning such as stain removal may take longer to clean.

Can you remove the stain on my Rug/Carpet?

It is impossible to remove every stain on every carpet. Our aim is to avoid damaging the colour or the texture of the rug/carpet.The chemicals used on permanent stains will clean your rug/carpet but most likely cause damage. Our guarantee provided to our customers is that we will notify you of stubborn/permanent stains and only then if you are willing to accept responsibility, we will continue with the process.

Will the prices change with different types of rugs?

Yes. Machine made rugs and hand made rugs have different cleaning techniques. Hand made rugs tend to be much more fragile and time consuming, where as machine made rugs can be cleaned with ease, depending on the type of stain it carries.

What should I do if I spill something on my rug?

Immediate attention should be given. Remove as much of the spot as possible by blotting with a clean rag or paper towel. One cup of cold water mixed with a teaspoon of a mild detergent (Dove or Ivory Dishwashing soaps work well) can be used for most spots. This will help neutralize the spot before it sets in. Avoid using any store purchased carpet cleaning products. They are generally meant to clean synthetic materials and may have an adverse effect on wool rugs.

Is there a charge for collection/delivery of my rug?

Within our delivery area there is no charge but outside our delivery area, minimum order for free collection and delivery is £75. Under this amount will incur a small charge. Please enquire about charges.